topic Re: Unable to download catchup - New Sky Q Box in Sky Q

Unable to download catchup - New Sky Q Box

eddiey1 — Mon, 24 Apr 2023 09:06:28 GMT

I am getting the upgrade required message when I try to download on catchup. I have the HD pack and can watch live on SkyQ in HD. Have tried to change download format to SD from HD but still the same issue. https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Can someone help me please?

Re: Unable to download catchup - New Sky Q Box

caesarome — Mon, 24 Apr 2023 09:20:59 GMT

@eddiey1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Unable to download catchup - New Sky Q Box

Addie15 — Mon, 24 Apr 2023 09:26:49 GMT

Hi there! Thank you for escalating this. We have sent an invite to eddiey1.

Re: Unable to download catchup - New Sky Q Box

eddiey1 — Mon, 24 Apr 2023 13:20:26 GMT

Thank you - will look out for the chat

Re: Unable to download catchup - New Sky Q Box

Daniel0210 — Mon, 24 Apr 2023 13:29:37 GMT

@eddiey1 wrote:

will look out for the chat

It will already be there @eddiey1

Re: Unable to download catchup - New Sky Q Box

eddiey1 — Mon, 24 Apr 2023 13:53:02 GMT

seems to be sorted now, thank you

Re: Unable to download catchup - New Sky Q Box

Addie15 — Mon, 24 Apr 2023 13:54:30 GMT

Update-We are now closing this chat session as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.