topic Re: Paramount + issue in Sky Q

Paramount + issue

Paulineheyes — Sun, 23 Apr 2023 09:33:10 GMT

Hi there, I'm trying to set up paramount plus, I have Sky Q box including sky cinema so this should be included. When I follow the login instructions using the QR code I get the error message 'it looks like you have tried to access this too quickly. Please try adding paramount to your account'. This is exactly what I'm

Attempting to do. Any ideas how I resolve this? Thanks 😊

Re: Paramount + issue

Addie15 — Mon, 24 Apr 2023 07:32:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount + issue

Addie15 — Wed, 26 Apr 2023 07:33:45 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Paramount + issue

SimonB08 — Mon, 24 Jul 2023 13:01:17 GMT

Not sure if this will help, but I had and issue with Paramount + and the QR Code. It took me to my Sky Account, I logged in, it activated and then redirected me to the Paramount + App I had installed on my phone, which wanted me to sign up or log in. I had an account but wasn't subscribed, so logged in and it wanted me to pay. So I tried creating a new account and got exactly the same. Contacted Sky, two separate people told me the Paramount Account needed deleting, which made so sense to me. Contacted Paramount who sent instructions, I replied with screen shots, and they referred to the expired account. I asked them to therefore delete the account. A day later and I went to check if the account was deleted ,and it wasn't however I gave one last try and got the same results. Then I tried typing in the website it gives on the left hand side above the code (sorry I can't remember what it is) where the QR code is on the right. This took me to a place where I could enter the code. I then logged in using my existing account on my phone and Sky box (so it didn't need deleting after all). Then had to message Paramount to say don't delete my account. Hopefully they'll get that and not delete it.

So I'd try the web address and see if that helps.