topic Re: Recordings Not Available in Sky Q

Recordings Not Available

ianthejock — Sat, 11 Mar 2023 18:40:19 GMT

Was watching a recording on our mini box, but moved to living room and our Sky Q box is saying this service is not available for recordings.

Is there an issue

Re: Recordings Not Available

oldfella — Sat, 11 Mar 2023 18:46:43 GMT

@ianthejock wrote:

Was watching a recording on our mini box, but moved to living room and our Sky Q box is saying this service is not available for recordings.

Is there an issue

Hi @ianthejock

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Recordings Not Available

Tax2 — Sun, 23 Apr 2023 17:13:23 GMT

Got a problem accessing recordings on Q box but can get them on SkyGo. Tried rebooting Q box but still no go.