topic Re: Apps in Sky Q

Apps

Busyone — Fri, 21 Apr 2023 12:18:30 GMT

Can someone help me please recently new to sky since having the box none of my apps on it will work it keeps telling me to upgrade my package, I have sky cinema and others bit unable to use them

Re: Apps

caesarome — Fri, 21 Apr 2023 12:31:25 GMT

Is this to do with the apps on your Sky Q box ?

Re: Apps

Busyone — Sun, 23 Apr 2023 14:25:27 GMT

Yes. Using sky itself to if I'm trying to watch a film on sky cinema it is telling me to phone and upgrade

Re: Apps

caesarome — Sun, 23 Apr 2023 15:26:34 GMT

I have moved this to the Sky Q forum.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Apps

Greenfingers001 — Sun, 23 Apr 2023 16:08:29 GMT

Thanks for escalating this. We’ve sent an invite to chat.