topic Re: Upgrade cost to sky q in Sky Q

Upgrade cost to sky q

Evst — Sun, 23 Apr 2023 13:49:21 GMT

My mum has taken over my dad's sky account after he passed away suddenly, she took the account in her name now with plus box but now wants to upgrade to sky q, she's been told to do that she has to pay 99 pound, I thought upgrading to sky q from sky + box was free but a small installation fee, any idea if that is correct, my dad used to sort all that out and she's a bit lost now.

Re: Upgrade cost to sky q

nigea99 — Sun, 23 Apr 2023 14:07:12 GMT

@Evst wrote:

My mum has taken over my dad's sky account after he passed away suddenly, she took the account in her name now with plus box but now wants to upgrade to sky q, she's been told to do that she has to pay 99 pound, I thought upgrading to sky q from sky + box was free but a small installation fee, any idea if that is correct, my dad used to sort all that out and she's a bit lost now.

hi @Evst

I think £99 is the standard installation charge but often there are deals but not always and it depends on what is being offered / asked for

I know some people are offered a free upgrade but only if the take the basic SKY Q non UHD box and charged a similar fee if they insist on a UHD box

As I say it can depend on offers and even down to who you speak to

BTW just in case your Mother is unaware of some aspects of the switch, I will link to some notes I have made for people considering upgrading:

SKY HD to SKY Q

Re: Upgrade cost to sky q

Evst — Sun, 23 Apr 2023 14:09:54 GMT

Thanks for that but my mother is 71 and doesn't really understand technology to be honest, I'm gonna go see her and be with her when she rings sky again, thanks for your help

Re: Upgrade cost to sky q

nigea99 — Sun, 23 Apr 2023 14:16:55 GMT

@Evst wrote:

Thanks for that but my mother is 71 and doesn't really understand technology to be honest, I'm gonna go see her and be with her when she rings sky again, thanks for your help

Sorry that some items in those notes are rather techie but there are also some key points regarding the User Interface & missing features & lack of reverting amongst others so if you could perhaps filter out the key points you think relevant for your mum & let her know if you think relevant for her.

P.S. Any other questions, feel free to ask

Re: Upgrade cost to sky q

Evst — Sun, 23 Apr 2023 14:40:03 GMT

Does it make a difference that she doesn't have a dish on the house but is connected to a central hub, she's in a bungalow from the local authority

Re: Upgrade cost to sky q

nigea99 — Sun, 23 Apr 2023 14:45:38 GMT

@Evst wrote:

Does it make a difference that she doesn't have a dish on the house but is connected to a central hub, she's in a bungalow from the local authority

In some ways yes.

To upgrade the engineers may need access to the Communal system (& will need permission from the Local Authority to do so).

Some systems are 'Q ready' but others need the addition of an 'adapter' (which might be part of the reason that the charge is being set)

Re: Upgrade cost to sky q

oj01 — Sun, 23 Apr 2023 15:15:08 GMT

@Evst The question is, why does she want to change to Sky Q? What is she hoping it will give her that Sky+HD doesn't?

Sky Q positives are if you have/want a UHD TV, you want to incorporate your Netflix or Disney+ accounts, you want to record more than two channels at the same time.

Re: Upgrade cost to sky q

Evst — Sun, 23 Apr 2023 15:49:15 GMT

I think it will be easier for her to use than the old style box and layout.

Re: Upgrade cost to sky q

oj01 — Sun, 23 Apr 2023 15:54:27 GMT

@Evst Hmmm. I think that even the most ardent supporters of Sky Q would agree that something it's not is 'simpler' to use, particularly to those coming from a long time with Sky+.

Also, bear in mind that once she's switched, she wouldn't be allowed to switch back if she didn't like it.

Re: Upgrade cost to sky q

Dannyboy112 — Wed, 06 Sep 2023 11:37:17 GMT

Moving from Sky+ to Sky Q.

I added Tennis TV. Lots of "connect to the webfor extra courts."

Therefore I go online and book an engineer to bring a Sky Q box so that I can stick in my RJ45 connection.

The monthly bill jumps up by £10 A COMPLETE RIPOFF.

I don't need the engineer to change my very modern dish.

I don't need the engineer to "enliven" more than 1 room.

I have my new viewing card.

WHY AM I PAYING ONE HUNDRED AND TWENTY QUID!!!!!

I want a reduction in that rip off cost. How to I get it. I seem to be barred from ringing customer service?

I liveRe: Upgrade cost to sky q

Dannyboy112 — Wed, 06 Sep 2023 11:42:31 GMT

I live in a small house with 1 TV and my own dish. Very modern electronics i.e wires inside walls.

Re: Upgrade cost to sky q

TimmyBGood — Wed, 06 Sep 2023 11:43:27 GMT

@Dannyboy112 wrote:

I don't need the engineer to change my very modern dish.

Sky Q requires a different LNB on the dish to the one typically used by Sky+

Re: Upgrade cost to sky q

Daniel0210 — Wed, 06 Sep 2023 11:45:52 GMT

@Dannyboy112 wrote:

Moving from Sky+ to Sky Q.

I added Tennis TV. Lots of "connect to the webfor extra courts."

Therefore I go online and book an engineer to bring a Sky Q box so that I can stick in my RJ45 connection.

The monthly bill jumps up by £10 A COMPLETE RIPOFF.

Probably an admin charge. Admin charges (a one off charge) are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Check your future bills and see if the charges have been credited back. Otherwise, if you negotiated the deal on the phone and these admin charge(s) weren’t mentioned contact Sky again. They should be able to listen back on your original call and if they weren’t mentioned they will hopefully cancel them.

I don't need the engineer to change my very modern dish.

Changing from Sky+ to Sky Q requires an engineer to change to LNB attached to your dish.

I don't need the engineer to "enliven" more than 1 room.

I have my new viewing card.

WHY AM I PAYING ONE HUNDRED AND TWENTY QUID!!!!!

I want a reduction in that rip off cost. How to I get it.

I seem to be barred from ringing customer service?

Why? What's happening when you try to call? You would only be unable to call Sky if your services were restricted due to a missed payment.

Re: Upgrade cost to sky q

Dannyboy112 — Wed, 06 Sep 2023 11:45:58 GMT

So I am paying an extra £10 per month for a new LNB?

Re: Upgrade cost to sky q

TimmyBGood — Wed, 06 Sep 2023 11:47:06 GMT

@Dannyboy112 wrote:

I don't need the engineer to "enliven" more than 1 room.

There's no requirement to have Multiscreen on the subscription (and consequently receive a Q Mini box) but Sky may choose to charge more for the initial setup if this is the case.

Re: Upgrade cost to sky q

Daniel0210 — Wed, 06 Sep 2023 11:47:43 GMT

@Dannyboy112 wrote:

So I am paying an extra £10 per month for a new LNB?

@Dannyboy112

I haven't said that. If you've had a new discounted deal that will normally come with a one off admin charge as described above.

Re: Upgrade cost to sky q

TimmyBGood — Wed, 06 Sep 2023 11:49:39 GMT

@Dannyboy112

A monthly increase would suggest a subscription change: £10 could be either be a discounted Multiscreen rate or an HD + UHD add-on, for example.

Re: Upgrade cost to sky q

Dannyboy112 — Wed, 06 Sep 2023 11:52:13 GMT

All of the extra bits added to my Signature package were ok. What really got me annoyed was a text saying "rng this number for free installation". Something is wrong here. My visit is booked for 12 September so I have got time to sort it out.

Re: Upgrade cost to sky q

oj01 — Wed, 06 Sep 2023 11:56:28 GMT

@Dannyboy112 As mentioned, the increase in monthly payments is a subscription change and should be noted in your future bills in the MySky App (compare to previous bills).

The requirement to change the LNB is why you need an engineer visit.

Re: Upgrade cost to sky q

TimmyBGood — Wed, 06 Sep 2023 12:06:22 GMT

@Dannyboy112 wrote:

What really got me annoyed was a text saying "rng this number for free installation".

That's probably an upsell: add Multiscreen and avoid an up-front cost because Sky makes it back through the additional subscription.