topic Re: Sky Q 2TB in Sky Q

Sky Q 2TB

PrinceRoyston — Sat, 22 Apr 2023 18:43:04 GMT

Recently had a new 2TB to replace broken one, tv all good, but no apps have downloaded and unable to watch mini box upstairs as in settings these have a cross against them, has snybody hog any ideas please

Re: Sky Q 2TB

PrinceRoyston — Sat, 22 Apr 2023 18:51:21 GMT

Sorry about spelling errors

Re: Sky Q 2TB

Laing1 — Sat, 22 Apr 2023 19:28:03 GMT

@PrinceRoyston wrote:

Recently had a new 2TB to replace broken one, tv all good, but no apps have downloaded and unable to watch mini box upstairs as in settings these have a cross against them, has snybody hog any ideas please

@PrinceRoyston for the apps you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

for the mini box in settings status watch on mini box where the X is scroll down to this then across to reactivate and press select

Re: Sky Q 2TB

PrinceRoyston — Sat, 22 Apr 2023 19:32:41 GMT

Thank for your suggestions, already tried this but made no difference, looks like I need to phone Sky and hopefully they can resolve it