topic Re: Viewing card not authorised in Sky Q

Viewing card not authorised

Mary.Emma — Fri, 31 Mar 2023 18:38:56 GMT

Viewing card not authorised appearing on screen

Re: Viewing card not authorised

Addie15 — Sat, 01 Apr 2023 07:18:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Viewing card not authorised

E+gold — Fri, 21 Apr 2023 20:54:59 GMT

I have a message- viewing card not authorised. Sky cancelled their appointment with me to fit Sky Q. And now this. My next appointment isn't for another week. How can they cancel my card when they delayed the appointment?

Re: Viewing card not authorised

Laing1 — Sat, 22 Apr 2023 09:58:37 GMT

@E+gold wrote:

I have a message- viewing card not authorised. Sky cancelled their appointment with me to fit Sky Q. And now this. My next appointment isn't for another week. How can they cancel my card when they delayed the appointment?

@E+gold where are you putting your viewing card as if Sky aren't coming until next week to install Q what box are you putting your card in

Re: Viewing card not authorised

E+gold — Sat, 22 Apr 2023 12:59:59 GMT

Hi, I haven't changed anything. Just the old box with the old card. I don't think I have a new card or if it would work in the old box?

Re: Viewing card not authorised

NickNewark — Sun, 23 Apr 2023 07:43:25 GMT

Morning @E+gold Has this been fixed for you?

Re: Viewing card not authorised

E+gold — Sun, 23 Apr 2023 10:10:46 GMT

Yes, thank you 👍