topic No signal in Sky Q

No signal

Kirstylou94 — Sat, 22 Apr 2023 09:29:11 GMT

I have been having no signal satalite and techicnal issue with this channel for ages someone come out and still getting it done everything possible. Yet I still been charged my full bill!!!

Re: No signal

bob1234 — Sat, 22 Apr 2023 09:31:15 GMT

@Kirstylou94Which channel, if there are a few your dish could have moved out of alignment and you will need to get Sky to come out and fix it.

Re: No signal

Mark39 — Sat, 22 Apr 2023 09:32:14 GMT

Do you have your own satellite dish? If so, have you spoken to Sky to let them know you're still having signal problems?

Re: No signal

Melaniec30 — Tue, 16 Jul 2024 15:49:53 GMT

hi there I have just cancelled an engineer visit for thurs 18th jul thinking my signal problem was resolved but have noticed it is only some channels so can I reschedule the appointment please

Re: No signal

Daniel0210 — Tue, 16 Jul 2024 15:56:12 GMT

@Melaniec30

We are customers here like yourself. You'll need to contact Sky again to re-book an engineer.

In the meantime, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.