topic Re: Help moving sky cable?? in Sky Q

Help moving sky cable??

WillandJudesMam — Wed, 19 Apr 2023 12:50:24 GMT

Hi, I'm wondering if anyone can advise how I can arrange for an engineer to movey sky cable to enable me to move our TV from one side of our living room to the other??

Re: Help moving sky cable??

nigea99 — Wed, 19 Apr 2023 13:06:00 GMT

hi @WillandJudesMam

You don't need an engineer unless you really want the cables moved externally

You can get extension kits from a few sources.

Examples are shown in this disussion:

https://helpforum.sky.com/t5/Sky-Q/Moving-equipment-round-my-home/m-p/4282811

Re: Help moving sky cable??

WillandJudesMam — Wed, 19 Apr 2023 17:55:18 GMT

Hi, I need help moving the external cable from front of house to garage area so extension cable is no good for this unfortunately. Please help?!

Re: Help moving sky cable??

nigea99 — Wed, 19 Apr 2023 18:02:17 GMT

@WillandJudesMam wrote:

Hi, I need help moving the external cable from front of house to garage area so extension cable is no good for this unfortunately. Please help?!

In which case you will need to arrange a visit - I am not 100% certain but I think that the team that supports these groups can assist you if not they will point you in the right direction

Thus, I have escalated your post to the SKY assistance team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Help moving sky cable??

WillandJudesMam — Wed, 19 Apr 2023 18:57:21 GMT

Thank you for all your help!! 👍👍

Re: Help moving sky cable??

Tom-W19 — Thu, 20 Apr 2023 07:59:38 GMT

Thanks for escalating. We've sent an invite to WillandJudesMam.

Re: Help moving sky cable??

Addie15 — Sat, 22 Apr 2023 09:11:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.