topic Re: Netflix Location Error - Netflix say cancel sky subscription in Sky Q

Netflix Location Error - Netflix say cancel sky subscription

Itchytrigga — Fri, 21 Apr 2023 10:52:45 GMT

So I have a netflix error tvq-pb-101 (1.23) which is a location error saying I can't use it where I am.

I am based in the UK, have a place in Spain and travel with work to Turkey and the US amongst other places.

Netflix are saying I need to contact sky and cancel my account, then at the end of the billing month try again. Does this sound correct? I think it's linked to Turkey, despite my account being UK for years

Re: Netflix Location Error - Netflix say cancel sky subscription

PandJ2020 — Fri, 21 Apr 2023 10:56:50 GMT

Who provides your Internet? (As your geolocation will be determined by your public IP address)

Re: Netflix Location Error - Netflix say cancel sky subscription

Itchytrigga — Fri, 21 Apr 2023 11:06:37 GMT

It's BT. But I wasn't sure as in a week long gap while in Turkey, I used a gift card from there to sign up again, before starting my sky contract a few days later when I got home

Re: Netflix Location Error - Netflix say cancel sky subscription

Dallen9798 — Fri, 21 Apr 2023 11:16:53 GMT

@Itchytrigga

If you signed up too Netflix in Turkey itself it may have knocked sky's netflix sub off and it may only be usable in turkey?

Can you check your subscriptions on the account settings for netflix and see what your sub shows as? If its sky it should say its from sky

Re: Netflix Location Error - Netflix say cancel sky subscription

Itchytrigga — Fri, 21 Apr 2023 12:59:29 GMT

It says:

Country / Language

GB / en-US

It also says:

Included in your Sky package

Contact Sky directly at sky.com/upgradenetflix to change plans, update your account and payment details, or to cancel your membership.

Your 69.01 TL credit will not be used while you're on the Sky plan.