topic Unable to download programme after reinstating subscription in Sky Q

Unable to download programme after reinstating subscription

CHamley93 — Thu, 20 Apr 2023 18:54:15 GMT

I reinstated my tv this morning and now I can't download programmes it tells me to upgrade and if I go into the sky cinema bit to download a film it tells me to upgrade to sky cinema when I already have it.

Re: Unable to download programme after reinstating subscription

Lisa-P1987 — Fri, 21 Apr 2023 08:07:16 GMT

Hi there CHamley93 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to download programme after reinstating subscription

Addie15 — Sun, 23 Apr 2023 08:43:21 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.