topic Re: Router not connecting to tv through wifi in Sky Q

Router not connecting to tv through wifi

SueChez — Tue, 18 Apr 2023 19:38:18 GMT

We are unable to use voice control and access Netflix and amazon. Done all the resets as per instructions. TV will not connect to router, although I have broadband WiFi to my computer.

HELP!!!

Re: Router not connecting to tv through wifi

oldfella — Tue, 18 Apr 2023 19:42:53 GMT

@SueChez wrote:

We are unable to use voice control and access Netflix and amazon. Done all the resets as per instructions. TV will not connect to router, although I have broadband WiFi to my computer.

HELP!!!

Hi @SueChez

Have you carried out a Network reset on the Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Router not connecting to tv through wifi

SueChez — Tue, 18 Apr 2023 19:47:00 GMT

Thankyiu, but that is what we have already tried, still no success.

Re: Router not connecting to tv through wifi

oldfella — Tue, 18 Apr 2023 19:55:27 GMT

@SueChez wrote:

Thankyiu, but that is what we have already tried, still no success.

Hi @SueChez

Unless your Main Q box is close enough to your Broadband router to connect by Ethernet then you may need a Q booster to help aid connection.

If on Sky Broadband then you can connect the Q booster by WiFi.

If on 3rd party broadband then you could connect the Q booster by a short Ethernet to your router, In this case you can connect the Q box to the booster by WPS..

Sky should provide Q boosters FOC to aid Q box connection.

Re: Router not connecting to tv through wifi

SueChez — Tue, 18 Apr 2023 20:09:16 GMT

Thanks. It was working fine last night. I think i will try and get a q booster.