topic Re: Re recorded program in Sky Q

Re recorded program

Gill87 — Tue, 18 Apr 2023 12:50:45 GMT

Good Afternoon, I recently recorded a few programs on sky comedy and comedy central ive watched them and I went to watch them again last night and a message keeps coming up saying I need to upgrade and subscribe to that channel but ive already got the channel which I'm paying for monthly could you tell Mr why this message keeps coming up and I can't watch recorded programs on that channel. Thanks

Re: Re recorded program

Daniel0210 — Tue, 18 Apr 2023 13:34:52 GMT

@Gill87

Any recent changes to your subscription?
Have your services recently been restricted due to a missed payment?

Re: Re recorded program

Gill87 — Tue, 18 Apr 2023 13:38:11 GMT

@Daniel0210 No, that crossed my mind at first, but no, I've recently renewed my package. Everything's the same as it was before its just strange that all of a sudden it says I've got to upgrade my subscription

Re: Re recorded program

Daniel0210 — Tue, 18 Apr 2023 13:39:51 GMT

@Gill87

Do you still have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Re recorded program

Gill87 — Tue, 18 Apr 2023 13:44:47 GMT

I'm not sure if I took the HD off to be honest as I thought that was just a big screen or better screen I dont really understand much about it I've just gone into preferences I don't see where it says HD or SD

Re: Re recorded program

Daniel0210 — Tue, 18 Apr 2023 13:49:36 GMT

@Gill87

If you cancelled HD that would explain why you can't watch previously recorded HD recordings.

Re: Re recorded program

Gill87 — Thu, 20 Apr 2023 06:48:12 GMT

@Daniel0210 ya I did remove it that explains it thank you for the help