topic Re: Returning Sky Hub in Sky Q

Returning Sky Hub

PhoenixJack — Tue, 18 Apr 2023 12:12:49 GMT

Hi, I returned my old Sky broadband hub as requested using Royal Mail collection. I have proof of postage for 27/3/23 but have received numerous text messages and emails to say Sky have not received it. I do not want to be charged as I followed all instructions as soon as the pre paid packaging was received. Thanks

Re: Returning Sky Hub

nigea99 — Tue, 18 Apr 2023 12:26:32 GMT

hi @PhoenixJack

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Returning Sky Hub

PhoenixJack — Tue, 18 Apr 2023 12:30:33 GMT

Thanks, much appreciated

Re: Returning Sky Hub

Lisa-P1987 — Tue, 18 Apr 2023 12:45:33 GMT

Thanks for escalating this. We’ve sent PhoenixJack an invite to chat.