topic Re: Recordings not loading or on demand. HDMI was recently unplugged in Sky Q

Recordings not loading or on demand. HDMI was recently unplugged

Sonia1621 — Sat, 15 Apr 2023 19:19:38 GMT

My sky q box won't load my recordings or any on demand. Keeps spinning then says we are having trouble. The hdmi cable recently came out but it's working fine. I've tried rebooting and even doing the secret code but it's not not working. Any ideas??

thanks

Re: Recordings not loading or on demand. HDMI was recently unplugged

Greenfingers001 — Sun, 16 Apr 2023 08:41:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Recordings not loading or on demand. HDMI was recently unplugged

Lisa-P1987 — Tue, 18 Apr 2023 09:17:30 GMT

We are still looking to help you Sonia1621. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks