topic Re: Says call to upgrade when trying to watch catch up ? I have read articles and have HD package - in Sky Q

Says call to upgrade when trying to watch catch up ? I have read articles and have HD package - pls

James9073 — Mon, 17 Apr 2023 20:52:36 GMT

Pls can someone ask Sky to re pair as others have done 👍

Re: Says call to upgrade when trying to watch catch up ? I have read articles and have HD package -

caesarome — Mon, 17 Apr 2023 21:33:17 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Says call to upgrade when trying to watch catch up ? I have read articles and have HD package...

Tom-W19 — Tue, 18 Apr 2023 07:57:58 GMT

Thanks for escalating. We've sent an invite to James9073.