topic Re: SKY Q losses internet connection every few days in Sky Q

SKY Q losses internet connection every few days

Andy2868 — Wed, 12 Apr 2023 16:01:38 GMT

My Sky Q box keeps dropping wifi connection (Sky Broadband). The only way to get it back is to continually unplug the Sky Q box and plug it back in. My Roku stick has NEVER ONCE lost connection to the router and I keep having to switch to it to watch netflix.

Is there a call out charge for an engineer? I presume not if I'm under contract, regardless of box age?

Re: SKY Q losses internet connection every few days

Addie15 — Thu, 13 Apr 2023 07:28:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY Q losses internet connection every few days

Andy2868 — Mon, 17 Apr 2023 19:48:59 GMT

Hi there,

We worked through a software update but tonight it has sadly lost interent connection yet again. I think the open tech chat has expired 🤕

Re: SKY Q losses internet connection every few days

Andy2868 — Mon, 24 Apr 2023 13:27:16 GMT

Sky Q disconnected yet again on Friday..I didn't bother unplugging it and just used my Roku stick instead. today it has reconnected on it's own 😆, but the long term problem is still there