topic Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa in Sky Q

Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wasn't fre

saz1984123 — Mon, 17 Apr 2023 18:45:05 GMT

I recently cancelled sky TV. I received a txt message to say they would be sending packaging out so I can return my equipment.

A week went by and I hadn't received anything so I got the original boxes from the loft and printed off the return labels on the website, went to the post office and when i returned the sky packaging had arrived. Inside was a letter asking for the sky q box , the multiroom box and the extra multiroom box which was sold to me at a cost. Surely the one I bought I should keep or be refunded for? They're £99. I've tried looking for a sky customer service email but no joy.

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

GD1 — Mon, 17 Apr 2023 18:46:43 GMT

@saz1984123 You didn't buy any Q equipment becuse they are loaned to ypu only. What you paid was an activation fee and is non refundable. You need to return all Q equipment.

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

saz1984123 — Mon, 17 Apr 2023 18:47:43 GMT

I paid £99 for an extra multiroom box, it can't be £99 for an activation fee?

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

GD1 — Mon, 17 Apr 2023 18:48:28 GMT

@saz1984123 You still didn't buy it, it's not yours to keep.

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

Daniel0210 — Mon, 17 Apr 2023 18:54:48 GMT

@saz1984123

All Sky Q mini boxes are loaned to you and must be returned at the termination of your subscription. It wouldn't be any good keeping it anyway as it won't work. Not returning it and paying a non return fee still doesn't transfer ownership to you.