https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error-message/m-p/4282772#M574287 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3755906">@Chris700</a>&nbsp;</P><P>&nbsp;</P><P>Try going into Settings &gt; System info &gt; Viewing card &gt; pair viewing card, then trigger a call back once it states its paired and see if that helps</P> Mon, 17 Apr 2023 12:58:50 GMT Dallen9798 2023-04-17T12:58:50Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error-message/m-p/4282770#M574286 <P>Switched on my box this lunchtime and get the following error message:</P><P>&nbsp;</P><P>Please insert the correct viewing card is inserted wirh the chip facing up</P><P>&nbsp;</P><P>have switched the box off and on at the mains, and re-inserted the card, but it doesn't make any difference</P> Mon, 17 Apr 2023 12:55:00 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error-message/m-p/4282770#M574286 Chris700 2023-04-17T12:55:00Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error-message/m-p/4282772#M574287 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3755906">@Chris700</a>&nbsp;</P><P>&nbsp;</P><P>Try going into Settings &gt; System info &gt; Viewing card &gt; pair viewing card, then trigger a call back once it states its paired and see if that helps</P> Mon, 17 Apr 2023 12:58:50 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error-message/m-p/4282772#M574287 Dallen9798 2023-04-17T12:58:50Z