topic Re: Pixelated channels in Sky Q

Pixelated channels

Sonz74 — Sun, 16 Apr 2023 19:28:48 GMT

Hi. Could anyone please help?

I have an issue with only some channels pixelating-which also affects the sound. The issue only affects about 5 channels and not the +1 channels of same.

I have tried the usual-check connections, verified no damage or obstruction to dish & it's not communal, restarted box, issue not weather related. The Sky tech team walk me through these steps and an engineer was been suggested.....any chance someone out there could help before I go on a waitlist for tech visit?
TIA

Re: Pixelated channels

Dallen9798 — Mon, 17 Apr 2023 09:21:46 GMT

@Sonz74

As you've been through the Troubleshooting you'll need an engineer, the issue will either be with the Sky box, dish or the cabling.

Re: Pixelated channels

Lisa-P1987 — Mon, 17 Apr 2023 10:10:38 GMT

Hi there Sonz74, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147