topic New skyq box in Sky Q

New skyq box

pennydreadful — Mon, 17 Apr 2023 07:24:50 GMT

Hi I have a new skyq box as the one I previously had stopped working,the old one I just had to turn on and it would automatically connect to hdmi2 port but now when I turn on with the new box it will randomly switch to hdmi1 so I have to either use the tv remote to change back to hdmi2 or turn the box off with the skyq remote and turn on again I have a ps4 console connected to hdmi3 I have a sony android tv kd55xe8396 is there something I need to do so when I turn the skyq box on it connects to hdmi2 straight away rather than connecting to hdmi1 randomly thanks

Re: New skyq box

nigea99 — Mon, 17 Apr 2023 07:34:31 GMT

hi @pennydreadful

CHeck the setting in :

Home - Settings - Setup - Audio Visual - HDMI Control

It should be set on which should trigger the TV to use the correct HDMI port

BTW providing your SKY Q remote is paired you shouldn't need to use the TV remote as the SKY remote has a 'Source' button - on the newer voice remotes it is the Top Right Button (A slight eliptical rectangle with arrow pointing in from the left)

Re: New skyq box

lettice — Mon, 17 Apr 2023 07:36:08 GMT

You need to turn the hdmi control setting on the Sky q box to on
Go to Home>settings>setup>audio visual>hdmi control

Re: New skyq box

bob1234 — Mon, 17 Apr 2023 08:13:22 GMT

As @lettice says but with a new box it is usually on by default.

Re: New skyq box

Sueby67 — Sat, 25 Nov 2023 16:21:07 GMT

My remote is allowing me to get the HDMI cable for my playstation but it wants me to click OK and I cannot find the OK button on my remote.

Can anyone help?

Re: New skyq box

nigea99 — Sat, 25 Nov 2023 16:24:14 GMT

@Sueby67 wrote:

My remote is allowing me to get the HDMI cable for my playstation but it wants me to click OK and I cannot find the OK button on my remote.

Can anyone help?

hi @Sueby67

If the TV does need an OK press rather than just timing out when the option is selected then unfortunately you will need to use the TV's wn remote - the SKY Remote does not have that function for TVs