topic How the hell do you get to speak to someone? in Sky Q

How the hell do you get to speak to someone?

Bluecity — Sun, 16 Apr 2023 18:10:32 GMT

I need to speak to an engineer and that useless robot is a complete waste of time

Re: How the hell do you get to speak to someone?

Daniel0210 — Sun, 16 Apr 2023 18:12:37 GMT

Perhaps someone here can help with your problem. Incidentally even if you call Sky you won't get to speak to an engineer. The call centres are not engineer run.

Re: How the hell do you get to speak to someone?

Bluecity — Sun, 16 Apr 2023 18:13:47 GMT

Maybe not but any human would be better than that robot that doesn't understand anything that's not scripted

Re: How the hell do you get to speak to someone?

Daniel0210 — Sun, 16 Apr 2023 18:16:05 GMT

@Bluecity

I've removed your other post. Starting duplicate threads won't get a quicker or different response. So again, is it something we can advise you on?

Re: How the hell do you get to speak to someone?

GD1 — Sun, 16 Apr 2023 18:30:25 GMT

@Bluecity If you don't want to engage with the forum, you'll need to call Sky, you can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.