topic Re: Sky q mini box constantly losing connection in Sky Q

Sky q mini box constantly losing connection

Annadave101 — Thu, 13 Apr 2023 18:06:28 GMT

Hi my Sky Q mini box keeps losing connection and showing a blue screen despite being hard wired using an Ethernet cable. I have read other comments who suggest resetting the main sky q box however having to do this every few days seems silly considering theirs is suppose to be top of the range technology ??

Re: Sky q mini box constantly losing connection

Lisa-P1987 — Fri, 14 Apr 2023 12:06:34 GMT

Hi there Annadave101, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q mini box constantly losing connection

Greenfingers001 — Sun, 16 Apr 2023 12:41:26 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks