topic Re: Sky Q remote not working in Sky Q

Sky Q remote not working

LLoney — Sun, 16 Apr 2023 12:18:45 GMT

I've tried everything to get my sky remote to control the TV. I've changed the batteries, put them in a different control and they work but not with the sky q remote. I'm so confused

Re: Sky Q remote not working

oldfella — Sun, 16 Apr 2023 12:22:25 GMT

@LLoney wrote:

I've tried everything to get my sky remote to control the TV. I've changed the batteries, put them in a different control and they work but not with the sky q remote. I'm so confused

Hi @LLoney

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Is this doesn't solve your issue

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help. This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

Re: Sky Q remote not working

Fiona000 — Sun, 16 Apr 2023 20:36:38 GMT

I'm having the same issue tonight on both boxes and I can't even control the sound with the Samsung tv remote either. What is going on? My other box is responding one minute and the next nothing works.I've rebooted the whole system and it's still the same

Re: Sky Q remote not working

Fiona000 — Sun, 16 Apr 2023 20:37:37 GMT

I've done this and now I have a message on the home page asking me to insert a viewing card plus it doesn't work

Re: Sky Q remote not working

Eljie21 — Sat, 25 Nov 2023 12:34:14 GMT

There were no on screen instructions.

Re: Sky Q remote not working

THEOBALDS — Fri, 01 Dec 2023 20:56:59 GMT

I'm having the same problem now myself, Sky remote control voice commands are now totally useless and does nothing

Re: Sky Q remote not working

Chodley — Sat, 02 Dec 2023 06:29:41 GMT

@Eljie21 wrote:
There were no on screen instructions.

Thr on-screen instructions come up after holding down 7&9 and then 1&3

if no instructions appear at that point something is wrong with the remote, the batteries are dead, or it wasn't pointed at the box.

Re: Sky Q remote not working

Chodley — Sat, 02 Dec 2023 06:32:13 GMT

@THEOBALDS wrote:
I'm having the same problem now myself, Sky remote control voice commands are now totally useless and does nothing

https://www.sky.com/help/articles/fix-voice-control

Re: Sky Q remote not working

Lardie — Fri, 22 Dec 2023 19:25:56 GMT

I had same problem contacted Sky and they sent a free replacement but it wrong one and doesnt work either, sky worked well with the remote app on phone if your stuck but i just done the reset as suggested and it now works perfect

Thank you

Re: Sky Q remote not working

Sclark4 — Thu, 04 Jan 2024 12:48:26 GMT

Similar issue here, the 'sky' button works, I've tried the 1&3 trick which brings up instructions but as the buttons don't work I can't move to the next step.

I've also tried the 7&9 however no lights flash on the remote for this?

Re: Sky Q remote not working

Chodley — Thu, 04 Jan 2024 12:53:53 GMT

Maybe pull the batteries and then try 7&9 together again. Should always work.

Re: Sky Q remote not working

ighhersgvkhr — Sun, 14 Jan 2024 20:03:05 GMT

7 and 9 didn't work for me. Went straight to pressing 1 and 3 together instead, entered the brand of my TV, and it was fixed in seconds.

Re: Sky Q remote not working

KatzF — Fri, 13 Dec 2024 13:08:45 GMT

Thanks, my voice control has been playing up, tried all the options more than once! Then saw your note about getting a free new remote, just followed your link, filled in the form and new remote on the way 😀 fingers crossed it will solve my issue! So thank you 🙏

Re: Sky Q remote not working

Jeremy27 — Sat, 18 Jan 2025 23:33:03 GMT

It didn't work for me I'm just getting rid of Sky it's for the best.

Re: Sky Q remote not working

Daniel0210 — Sun, 19 Jan 2025 05:39:35 GMT

@Jeremy27

What didn't work for you? After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Sky Q remote not working

Hina5 — Sun, 19 Jan 2025 16:47:20 GMT

im having a problem with the volume not working can someone please help

thanks

Re: Sky Q remote not working

Laing1 — Sun, 19 Jan 2025 16:59:05 GMT

@Hina5 wrote:

Hi

im having a problem with the volume not working can someone please help

thanks

@Hina5 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

Re: Sky Q remote not working

Jacqueiln+Duncan — Wed, 19 Feb 2025 00:50:59 GMT

The sky q box in the bedroom is not working ok

Re: Sky Q remote not working

lettice — Wed, 19 Feb 2025 05:48:02 GMT

@Jacqueiln+Duncan wrote:

The sky q box in the bedroom is not working ok

Can you describe a bit more what is happening?

Is the box powering on, or are you getting error messages on screen, if so what do they say?

Re: Sky Q remote not working

LittlePerker — Sat, 12 Apr 2025 15:21:28 GMT

I have sky glass but use Sky Q with it. I had to do an update when the TV wouldn't turn on, since then the remote doesn't work properly. I did the 1 & 3 and 7 & 9 reset which paired the remote so the volume now works but the quick search bar at the bottom of the screen is appearing twice, I can be on the Home Screen moving up & down but it is also controlling the search bar (shows you the next programme & channel) moving that up & down so doing 2 actions at the same time.