topic Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s in Sky Q

Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and selec

BJGail — Sat, 15 Apr 2023 19:26:44 GMT

Since this morning I've not been able to view anything from Home Screen on sky tv

nor can I access my apps like Netflix, Apple TV etc

message says I don't have internet connection

but my WiFi is working fine on all other devices. I've rebooted tv/sky box - and rebooted my router (then sky box/tv again)

I've gone onto settings and manually selected my router and entered the password for the router - but it's not being accepted. I'm definitely typing it in correctly (case sensitive etc). It's so frustrating as I just wanted to continue watching a series i started last night

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Barb8w — Sat, 15 Apr 2023 19:30:07 GMT

Ours has done the same has anyone got an answer

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Kristina12 — Sat, 15 Apr 2023 20:28:04 GMT

Mines still the same has anyone fixed the problem or know how to yet

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Kristina12 — Sat, 15 Apr 2023 20:45:14 GMT

Hi I got it working by adding HD + on to my account and now everything I'd back up and running like it should be

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

BJGail — Sat, 15 Apr 2023 21:07:08 GMT

@Kristina12 How did you do that?

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Kristina12 — Sat, 15 Apr 2023 21:31:58 GMT

Sign in to sky on your phone, laptop ect and up grade your package. I upgraded the HD one as it was free for two months and once I done that everything on my TV started working

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Invisiblename — Sun, 16 Apr 2023 06:47:51 GMT

@BJGail wrote:
@Kristina12 How did you do that?

The suggestion to add HD won't fix your box not being connected to the internet; are you sure you've typed in the password correctly? Who is your broadband provider?

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

BJGail — Sun, 16 Apr 2023 07:22:27 GMT

@Invisiblename I'm still struggling and now my 2nd tv won't connect to sky even.....saying no signal . Rebooted the box etc again, but no good

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Mav4v — Sun, 16 Apr 2023 07:35:26 GMT

Hi, it looks like we have had the exact same problem since yesterday also. Have you managed to fix the issue? If so, how? Thank you

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

BJGail — Sun, 16 Apr 2023 07:40:58 GMT

@Mav4v No it's really frustrating, was looking forward to continuing watching a new series if discovered on Netflix 😞

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Invisiblename — Sun, 16 Apr 2023 09:43:04 GMT

@BJGail wrote:
@Invisiblename I'm still struggling and now my 2nd tv won't connect to sky even.....saying no signal . Rebooted the box etc again, but no good

Can you answer the questions I gave you?

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Mav4v — Sun, 16 Apr 2023 10:03:30 GMT

We managed to fix the problem - we tried the step by step on the tv but nothing worked and then we called sky and strangely he went through the same steps with us and it worked - so not sure if the advisor did soenthung his end but it worked.
Follow steps on tv- it was soenthung like settings/network connection/hold down wps button - although I did switch it all off from the mains first for 10 seconds - if that's helped who knows - hope this helps you all fix the problem

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

BJGail — Sun, 16 Apr 2023 10:25:59 GMT

@Mav4v Thank you , yes I tried following all steps on tv message yesterday and again today , but no good, only difference was my 2nd set no longer has sky now 😞

I think I'll need to phone them , they probably have a master reset button or something.

does anyone have a phone no for Sky support?

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Invisiblename — Sun, 16 Apr 2023 10:26:31 GMT

@Mav4v wrote:
We managed to fix the problem - we tried the step by step on the tv but nothing worked and then we called sky and strangely he went through the same steps with us and it worked - so not sure if the advisor did soenthung his end but it worked.
Follow steps on tv- it was soenthung like settings/network connection/hold down wps button - although I did switch it all off from the mains first for 10 seconds - if that's helped who knows - hope this helps you all fix the problem

So I assume the answer to my question was you have Sky as your broadband provider. If you had replied I would have told you about the WPS button

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

BJGail — Sun, 16 Apr 2023 10:29:19 GMT

@Mav4v Sorry I missed that.....yes I have sky as my provider for internet too

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Laing1 — Sun, 16 Apr 2023 10:35:09 GMT

@BJGail wrote:

@Mav4v Thank you , yes I tried following all steps on tv message yesterday and again today , but no good, only difference was my 2nd set no longer has sky now 😞

I think I'll need to phone them , they probably have a master reset button or something.

does anyone have a phone no for Sky support?

@BJGail Please can you confirm who you broadband providers as @Invisiblename asked for as this will dictate what help information we can provide

Re: Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and s

Invisiblename — Sun, 16 Apr 2023 13:38:10 GMT

@BJGail wrote:
@Mav4v Sorry I missed that.....yes I have sky as my provider for internet too

So in that case, you don't enter a password, you use the the WPS button on your router & follow the prompts on the screen: