topic No signal in Sky Q

No signal

Kevin1888 — Sun, 16 Apr 2023 07:34:41 GMT

Hi I recently agreed to change my package to sky glass, however within 20 mins of confirmation of this and booking in for a next Wednesday, my signal looks to have been cut, I have my phone/broadband /apps, but no channels at all. And can't get through to someone to help. Can anyone here give me any assistance? Thanks in advance.

Re: No signal

Laing1 — Sun, 16 Apr 2023 10:18:27 GMT

@Kevin1888 wrote:
Hi I recently agreed to change my package to sky glass, however within 20 mins of confirmation of this and booking in for a next Wednesday, my signal looks to have been cut, I have my phone/broadband /apps, but no channels at all. And can't get through to someone to help. Can anyone here give me any assistance? Thanks in advance.

@Kevin1888 what messages are you seeing on the screen.

It would be unusually for Sky to end your Q services before you receive Glass as, as soon as you activate your Glass TV(which cannot be done until you receive the TV) then your Q subscription is ended

Re: No signal

Kevin1888 — Sun, 16 Apr 2023 10:31:20 GMT

No signal message on a blue screen for all channels

Re: No signal

MightyQuinn — Sun, 16 Apr 2023 10:37:21 GMT

Hi @Kevin1888 No signal is a technical error and not related to subscription. Perhaps it is just a coincidence.

Re: No signal

Laing1 — Sun, 16 Apr 2023 10:38:38 GMT

@Kevin1888 wrote:
No signal message on a blue screen for all channels

is that no signal ? or does the Q box start up and you get into the Q box and see the main Screen but see a no satellite signal message ?