topic Re: mute in Sky Q

mute

precinct88 — Sun, 16 Apr 2023 06:59:52 GMT

my sky box has no sound. Have tried muting and unmuting box, muting and unmuting tv, switching everything off and on again. Still no sound at all.

Re: mute

nigea99 — Sun, 16 Apr 2023 07:06:39 GMT

@precinct88 wrote:
my sky box has no sound. Have tried muting and unmuting box, muting and unmuting tv, switching everything off and on again. Still no sound at all.

hi @precinct88

When you say everything does that include a complete power down (i.e. switch off or remove plug) of your TV.

We often find that a power down of the TV restores sound for people

Re: mute

precinct88 — Sun, 16 Apr 2023 07:09:41 GMT

yes, switched off at plugs too. TV has sound but not sky box.

Re: mute

nigea99 — Sun, 16 Apr 2023 07:14:36 GMT

@precinct88 wrote:

yes, switched off at plugs too. TV has sound but not sky box.

Can I suggest you try toggling the setting in :

Home - Settings - Setup - Audio Visual

Set to a different setting & fully exit

Then go back and change back to the one you normally use.

Re: mute

precinct88 — Sun, 16 Apr 2023 07:22:20 GMT

still nothing

Re: mute

nigea99 — Sun, 16 Apr 2023 07:27:24 GMT

@precinct88 wrote:

still nothing

Have you also tried unplugging the HDMI cable at both ends and then plugging back in - I am guessing you probably have but, if not, I suggest you try this also.

BTW Can I just double check that you only use your TV for sound and not a Sound bar or AV amp

Also can you confirm what your usual setting is - is it Normal or Dolby Digital ?

Re: mute

precinct88 — Sun, 16 Apr 2023 07:28:26 GMT

confirm only use tv. Good suggestion re cable, will get my son to try when he gets home from work as fiddly to get to. 👍 thanks

Re: mute

nigea99 — Sun, 16 Apr 2023 07:30:18 GMT

@precinct88 wrote:

confirm only use tv. Good suggestion re cable, will get my son to try when he gets home from work as fiddly to get to. 👍 thanks

I hope that does the trick for you.

After that I admit I am running out of ideas - often the complete power down does cure such problems