topic Re: Returns Parcel in Sky Q

Returns Parcel

jp2003 — Sat, 15 Apr 2023 08:34:44 GMT

Hi, I returned my Sky Q main box and minibox in one parcel at the Post Office on 5th April.

Unfortunately the tracking info shows no update since the 6th April. All it says is 'we've got it' (Royal Mail).

On My Sky I've had two red warnings to return the equipment by a certain date. One for the minibox and one for the main box. The warning for the minibox dissaperaed after a few days but the warning for the main box remains.

Given how unreliable Royal Mail have become of late I am unsure if this means the parcel has been delivered and Sky have only acknowledged 1 box has been returned, even though I've returned 2.

Can anybody on here help me or do I need to ring up?

Thanks.

Re: Returns Parcel

Dallen9798 — Sat, 15 Apr 2023 08:39:45 GMT

@jp2003

If you can provide the tracking number to Sky on the phone they should be able to mark it as returned so you don't get charged.

Re: Returns Parcel

jp2003 — Sat, 15 Apr 2023 08:40:43 GMT

thanks i'll give them a call 🙂

Re: Returns Parcel

lettice — Sat, 15 Apr 2023 09:24:50 GMT

Save you calling Sky, the Sky messaging team can do this for you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Returns Parcel

Greenfingers001 — Sat, 15 Apr 2023 09:55:58 GMT

Thanks for escalating this. We’ve sent an invite to chat.