topic Missing HD channels in Sky Q

Missing HD channels

Big+toe74 — Fri, 14 Apr 2023 20:29:32 GMT

All my HD channels have gone also cannot watch programs ive recorded in HD tell me to upgrade to watch even tho I'm already upgraded and when I do press red button to upgrade I get you've already added this channel

but also showing error code:DSU_508

Re: Missing HD channels

Laing1 — Fri, 14 Apr 2023 20:34:12 GMT

@Big+toe74 wrote:

All my HD channels have gone also cannot watch programs ive recorded in HD tell me to upgrade to watch even tho I'm already upgraded and when I do press red button to upgrade I get you've already added this channel

but also showing error code:DSU_508

@Big+toe74 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if you have then

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: Missing HD channels

Big+toe74 — Fri, 14 Apr 2023 20:40:46 GMT

I've done the reset few times just trying the viewing card one now

Re: Missing HD channels

Big+toe74 — Fri, 14 Apr 2023 20:47:35 GMT

No this didn't work either 🤷‍♂️ already spent 3hrs on hold to sky only to be told at 9pm sorry we are now closed try again tomorrow 🙈

Re: Missing HD channels

caesarome — Fri, 14 Apr 2023 20:52:13 GMT

Have you recently upgraded a package on your account ?

Re: Missing HD channels

Big+toe74 — Fri, 14 Apr 2023 20:57:09 GMT

No was few months back now

Re: Missing HD channels

Laing1 — Sat, 15 Apr 2023 11:06:59 GMT

@Big+toe74 wrote:

No was few months back now

@Big+toe74 I have escalated this to sky

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Re: Missing HD channels

Mr+Flibbles+86 — Sat, 15 Apr 2023 11:13:20 GMT

Thanks for escalating this. We’ve sent an invite to chat.