topic WPS amber on booster, Sky Q and router in Sky Q

WPS amber on booster, Sky Q and router

Coutts75 — Fri, 14 Apr 2023 20:25:09 GMT

Sky booster suddenly not working so can't watch TV/get signal around house.

Have reset and relocated the booster nearer to the router, but it's still not connecting when pressing WPS.

Have reset router several times too, but they aren't talking.

Unable to get Sky Q to connect so affecting TV too.

Have unplugged everything and started from scratch.

Router lights are all on and green except WPS light.

Booster power and wifi lights are green but not connected light or WPS.

Nothing has changed so unsure why happening all of a sudden. Any tips please as SKY not answering after 9pm

Re: WPS amber on booster, Sky Q and router

Dallen9798 — Sat, 15 Apr 2023 07:32:44 GMT

Try turning off the Q box at the mains

Reset your hub & booster by holding the reset button down for 30 seconds.

Allow the Hub to obtain its 3 green lights and then the booster to get the 2 green lights

Press & hold the WPS button on the booster for 3-5 seconds and then repeat the process on the hub.

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If it doesn't connect try connect your Q box to your hub through the password rather than the WPS button by clicking the option on the TV that says "Connect to broadband from another providor"

If it still doesn't connect it may be best giving Sky a call as it may be an equipment issue.