topic Troubleshooting after a power cut in Sky Q

Troubleshooting after a power cut

PurplePaul — Fri, 14 Apr 2023 11:23:29 GMT

Have returned from holiday and no recordings have been done since Jan 10th can't watch old recordings snd the sky box has changed to sky Deutschland

Re: Troubleshooting after a power cut

Laing1 — Fri, 14 Apr 2023 15:36:11 GMT

@PurplePaul wrote:

Have returned from holiday and no recordings have been done since Jan 10th can't watch old recordings snd the sky box has changed to sky Deutschland

@PurplePaul Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Troubleshooting after a power cut

Dallen9798 — Sat, 15 Apr 2023 07:38:32 GMT

@PurplePaul

The Sky Duetschland is nothing to worry about, that is just the name on the TV has applied to the input source for Sky, it won't effect your viewing.

In regards to your recordings please fully reboot your box by putting it in stanbdy and turning it off at the mains at the wall

Once you've rebooted the box try to record something that is being aired live to make sure it will record furthur programs ok.

Re: Troubleshooting after a power cut

lettice — Sat, 15 Apr 2023 08:08:11 GMT

That mesage is originating from your TV.
As described in this Sky help article;

What to do if you see the message 'Sky Deutschland' appearing on your TV screen
This message is being picked up by your TV via the HDMI connection to your Sky Q box and is labelling the HDMI connection, to fix this simply go into your TV settings, and rename the HDMI connection title.

'Sky Deutschland' appearing on your TV screen | Sky Help | Sky.com

Try repowering your Sky Q main box, by removing the power for a few minutes.
I would suggest doing the same with the TV also.