topic Re: SKY Q UPDATE in Sky Q

SKY Q UPDATE

Sheetbag — Wed, 12 Apr 2023 20:11:02 GMT

i get random small annoyances, and have tried to do a manual update.

According to settings, an update is available.

I click, and it says, UPDATING.

WAIT UNTIL FINISH, AND TURN OFF.

I do all that, and follow the rules precisely

If I go back, and check again, it still says, update available, and the same issues occur

Issues....

No schedule
Recordings for same program and series, show separately in recordings list.

Apparently this is prime, do an update stuff, but it doesn't solve it ... Or update isnt updating.

Re: SKY Q UPDATE

oldfella — Wed, 12 Apr 2023 20:14:48 GMT

@Sheetbag wrote:

i get random small annoyances, and have tried to do a manual update.

According to settings, an update is available.

I click, and it says, UPDATING.

WAIT UNTIL FINISH, AND TURN OFF.

I do all that, and follow the rules precisely

If I go back, and check again, it still says, update available, and the same issues occur

Issues....

No schedule

Recordings for same program and series, show separately in recordings list.

Apparently this is prime, do an update stuff, but it doesn't solve it ... Or update isnt updating.

Hi @Sheetbag

The message does not say update available.

It says Update with the latest software.

This is the message even when it is on the latest version.

Forcing a manual update when already on the latest doesn't refresh the Software and it just does an extended reboot.

Re: SKY Q UPDATE

lettice — Thu, 13 Apr 2023 06:54:53 GMT

As above, re that message.

The current Sky Q firmware is

Q210.000.6.03L

To check which Sky box you have and it's firmware version;

Press Home on your Sky Q remote.
Select Settings followed by System info.
Check your Hardware version and use the table below to see which type of Sky Q box you have.

All detailed in this Sky help article;

https://www.sky.com/help/articles/sky-software-updates

As for your recording problems, follow the advice here;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/fix-recording-problems-on-sky-q

Re: SKY Q UPDATE

Sheetbag — Thu, 13 Apr 2023 10:41:07 GMT

and then we go around in circles!

That's from clicking your link.

Re: SKY Q UPDATE

nigea99 — Thu, 13 Apr 2023 10:49:12 GMT

@Sheetbag what version does your box currently have ?

Re: SKY Q UPDATE

TimmyBGood — Thu, 13 Apr 2023 11:53:50 GMT

@Sheetbag wrote:

Issues....

No schedule

Recordings for same program and series, show separately in recordings list.

Those are issues known by Sky to be affecting some subscribers, but this doesn't mean they are resolved by any current firmware release. Repeatedly running the manual update process just causes the box to restart each time.