topic Re: Sky linked Netflix to wrong account in Sky Q

Sky linked Netflix to wrong account

Jones246 — Wed, 12 Apr 2023 17:13:21 GMT

Hi Sky Community

I've linked my Sky to the wrong Netflix account so am missing all my recommendations, I'm looking for help on how to fix this and link Sky to my other correct Netflix account

I've looked at other answers here on the community pages with no luck. One post answer said to sign out on the app and sign in via the correct Netflix account - this doesn't work as it says I already have the Netflix service with Sky and keeps me logged in against the wrong account.

I've also seen someone say to contact Netflix via live chat and they'll fix it - I've just tried that and it didn't work either, Netflix said I need to speak to sky to get this fixed.

How do I get the wrong Netflix account unlinked and the correct one linked to sky?

Thanks in advance for your help.

Thanks

Re: Sky linked Netflix to wrong account

oldfella — Wed, 12 Apr 2023 17:20:57 GMT

@Jones246 wrote:

Hi Sky Community

I've linked my Sky to the wrong Netflix account so am missing all my recommendations, I'm looking for help on how to fix this and link Sky to my other correct Netflix account

I've looked at other answers here on the community pages with no luck. One post answer said to sign out on the app and sign in via the correct Netflix account - this doesn't work as it says I already have the Netflix service with Sky and keeps me logged in against the wrong account.

I've also seen someone say to contact Netflix via live chat and they'll fix it - I've just tried that and it didn't work either, Netflix said I need to speak to sky to get this fixed.

How do I get the wrong Netflix account unlinked and the correct one linked to sky?

Thanks in advance for your help.

Thanks

Hi @Jones246

See the following link

https://www.sky.com/help/articles/uod-account-issues-netflix

Re: Sky linked Netflix to wrong account

nigea99 — Wed, 12 Apr 2023 17:21:44 GMT

@Jones246 wrote:

Hi Sky Community

I've linked my Sky to the wrong Netflix account so am missing all my recommendations, I'm looking for help on how to fix this and link Sky to my other correct Netflix account

I've looked at other answers here on the community pages with no luck. One post answer said to sign out on the app and sign in via the correct Netflix account - this doesn't work as it says I already have the Netflix service with Sky and keeps me logged in against the wrong account.

I've also seen someone say to contact Netflix via live chat and they'll fix it - I've just tried that and it didn't work either, Netflix said I need to speak to sky to get this fixed.

How do I get the wrong Netflix account unlinked and the correct one linked to sky?

Thanks in advance for your help.

Thanks

Hi @Jones246

Hopefully this link will work:

Netflix Account Help for SKY

Where it does have a section for an incorrectly linked account - which actually says to contact their customer service !