https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-installed-yesterda/m-p/4278702#M573551 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3753378">@Super+Sa</a>&nbsp;wrote:<BR /> <P>My sky Q installed yesterday won't download and can't watch on catch up???</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3753378">@Super+Sa</a>&nbsp;Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD<BR /><BR />The default download setting is HD so try changing the format to download in SD<BR /><BR />you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.<BR />Select Preferences, then 'On Demand default download format', and choose SD.</P> <P>If you have the HD pack or you still get the same message after trying to download in SD et us know and we can escalate this to Sky for you&nbsp;</P> Wed, 12 Apr 2023 17:21:58 GMT Laing1 2023-04-12T17:21:58Z https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-installed-yesterda/m-p/4278690#M573550 <P>My sky Q installed yesterday won't download and can't watch on catch up???</P> Wed, 12 Apr 2023 17:09:21 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-installed-yesterda/m-p/4278690#M573550 Super+Sa 2023-04-12T17:09:21Z https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-installed-yesterda/m-p/4278702#M573551 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3753378">@Super+Sa</a>&nbsp;wrote:<BR /> <P>My sky Q installed yesterday won't download and can't watch on catch up???</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3753378">@Super+Sa</a>&nbsp;Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD<BR /><BR />The default download setting is HD so try changing the format to download in SD<BR /><BR />you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.<BR />Select Preferences, then 'On Demand default download format', and choose SD.</P> <P>If you have the HD pack or you still get the same message after trying to download in SD et us know and we can escalate this to Sky for you&nbsp;</P> Wed, 12 Apr 2023 17:21:58 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-installed-yesterda/m-p/4278702#M573551 Laing1 2023-04-12T17:21:58Z