topic Following a five minute power cut I have been unable to reconnect my Sky Q box. in Sky Q

Following a five minute power cut I have been unable to reconnect my Sky Q box.

Keneileen — Wed, 12 Apr 2023 15:46:07 GMT

I have the message ' Unsuccessful connection.' after following the advised procedures.

My laptops connect with internet every time but my Iphone and Ipad connect intermittently. My Ipad connects upstairs but less so downstairs. There appears to be a problem with the Sky Router.

I'd love to speak to a human as all my attempts to solve this problem have failed., especially I am paying for a full service but only get TV. Help!!!

Re: Following a five minute power cut I have been unable to reconnect my Sky Q box.

Addie15 — Thu, 13 Apr 2023 07:29:43 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Following a five minute power cut I have been unable to reconnect my Sky Q box.

Greenfingers001 — Sat, 15 Apr 2023 08:29:31 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Following a five minute power cut I have been unable to reconnect my Sky Q box.

Dallen9798 — Sat, 15 Apr 2023 08:43:25 GMT

@Keneileen

Turn your Q box off at the mains on the wall

Reset you router by holding the reset button on the back for 30 seconds (This will reset all router settings and devices will need manually reconnected)

Once you've reset the router, when all 3 green lights come back on the front of it turn your Q box back on.

Go to Settings > Network connect > network setup > connect to sky broadband wifi

The screen will go to searching, then go hold the WPS button your router which will either be on the front or the right hand side of it, hold this for 5 seconds when you release it should start flashing orange and then ideally your Q box will connect.