topic Re: Mini box won’t turn on in Sky Q

Mini box won’t turn on

D4N1987 — Wed, 12 Apr 2023 06:39:21 GMT

Hi,

a few days ago my sky q mini box stopped working.

I've tried hard and soft resets of the main box and the mini box many times.

the main box still works perfectly but when the mini box turns on it gets to the first 'press home when the screen goes blank' screen and then turns off and becomes unresponsive.

I've also tried a new remote and resetting the remote using the 7+9 then 1+3 routine I've read about.

any other ideas?

thanks

Re: Mini box won’t turn on

Quoman7 — Wed, 12 Apr 2023 07:25:58 GMT

Hi @D4N1987 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with the Mini box

Re: Mini box won’t turn on

D4N1987 — Wed, 12 Apr 2023 08:28:49 GMT

Thanks for the reply.

I've tried this and the Mini box still dies after the reboot and "Press home when screen goes blank" screen.

The mini box light goes off completely.

Thanks

Re: Mini box won’t turn on

Laing1 — Wed, 12 Apr 2023 15:31:53 GMT

@D4N1987 wrote:

Hi,

a few days ago my sky q mini box stopped working.

I've tried hard and soft resets of the main box and the mini box many times.

the main box still works perfectly but when the mini box turns on it gets to the first 'press home when the screen goes blank' screen and then turns off and becomes unresponsive.

I've also tried a new remote and resetting the remote using the 7+9 then 1+3 routine I've read about.

any other ideas?

thanks

@D4N1987 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mini box won’t turn on

Greenfingers001 — Wed, 12 Apr 2023 16:02:14 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Mini box won’t turn on

Lisa-P1987 — Fri, 14 Apr 2023 16:11:05 GMT

We are still looking to help you D4N1987. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks