topic Re: Sky dish broken in Sky Q

Sky dish broken

Elfryd — Tue, 11 Apr 2023 18:44:43 GMT

Sky q dish broken no signal at all

Re: Sky dish broken

oldfella — Tue, 11 Apr 2023 18:45:59 GMT

@Elfryd wrote:

Sky q dish broken no signal at all

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky dish broken

Elfryd — Tue, 11 Apr 2023 18:46:04 GMT

Need an engenear to re place sky dish

Re: Sky dish broken

oldfella — Tue, 11 Apr 2023 18:46:59 GMT

@Elfryd wrote:

Need an engenear to re place sky dish

See my earlier post @Elfryd

Re: Sky dish broken

Daniel0210 — Tue, 11 Apr 2023 18:47:07 GMT

@Elfryd

Is there a message saying no satellite signal? Is it on all channels? Have you checked the cable connections at the box end? It may be that the dish has moved slightly out of alignment due to recent weather / high winds.

Re: Sky dish broken

CarmelC — Wed, 20 Sep 2023 18:05:04 GMT

Hi, our sky dish is broken outside, actually just hanging on by the wires so we can only watch recordings. I can't get through on the phone and the virtual assistant is going around in circles. Any suggestions? e-mail address maybe?

Re: Sky dish broken

PandJ2020 — Wed, 20 Sep 2023 18:09:01 GMT

@CarmelC wrote:
Any suggestions? e-mail address maybe?

You'll need to persevere in calling I'm afraid.

It may be quicker to employ a local firm to fix the dish (at cost though).

Re: Sky dish broken

Daniel0210 — Wed, 20 Sep 2023 19:17:13 GMT

@CarmelC wrote:

e-mail address maybe?

@CarmelC

For future reference Sky don't use email as a general method of communication.