topic Re: Voice command only shows HD options - why in Sky Q

Voice command only shows HD options - why

ollyw77 — Tue, 11 Apr 2023 18:12:46 GMT

Hello

i have sky q without Hd. When we search for something (specifically a kids show) it k it brings up a HD option, which to play we would have to pay an upgrade, but, we can manually go to the same channel and select the (non-HD) program. Why? Why won't the search give us the options available within the confines of the package we have already paid for? Feel like a scam (or maybe some sort of settings issue)?

Thanks

Re: Voice command only shows HD options - why

nigea99 — Tue, 11 Apr 2023 18:14:58 GMT

@ollyw77 wrote:

Hello

i have sky q without Hd. When we search for something (specifically a kids show) it k it brings up a HD option, which to play we would have to pay an upgrade, but, we can manually go to the same channel and select the (non-HD) program. Why? Why won't the search give us the options available within the confines of the package we have already paid for? Feel like a scam (or maybe some sort of settings issue)?

Thanks

hi @ollyw77

Try changing your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

Re: Voice command only shows HD options - why

oldfella — Tue, 11 Apr 2023 18:18:04 GMT

@ollyw77 wrote:

Hello

i have sky q without Hd. When we search for something (specifically a kids show) it k it brings up a HD option, which to play we would have to pay an upgrade, but, we can manually go to the same channel and select the (non-HD) program. Why? Why won't the search give us the options available within the confines of the package we have already paid for? Feel like a scam (or maybe some sort of settings issue)?

Thanks

Edited

Already posted

Re: Voice command only shows HD options - why

ollyw77 — Tue, 11 Apr 2023 18:17:40 GMT

Thanks both so much. Really helpful!