topic Re: Netflix user in Sky Q

Netflix user

D+Blain — Mon, 10 Apr 2023 10:51:48 GMT

Why can only one person watch Netflix on my account now ?

Re: Netflix user

SlenderRobert — Mon, 10 Apr 2023 10:53:35 GMT

@D+Blain wrote:
Why can only one person watch Netflix on my account now ?

Only Netflix Basic is included on a standard Sky subscription, so only one person can view at a time. If you want Netflix Standard or Premium you need to have the HD and UHD packs as part of your subscription, or, if you are on Stream or Glass, pay the extra monthly charges.

Re: Netflix user

oldfella — Mon, 10 Apr 2023 10:59:59 GMT

@D+Blain wrote:

Why can only one person watch Netflix on my account now ?

Hi @D+Blain

Assuming you subscribe through Sky
Sky Ultimate TV includes the Netflix Basic plan (1 screen + SD)
You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack On Sky Q.
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first) on Sky Q.

Re: Netflix user

TimmyBGood — Mon, 10 Apr 2023 13:12:38 GMT

@D+Blain wrote:

Why can only one person watch Netflix on my account now ?

Presumably because you used the email associated with an existing Netflix account to log into the Netflix app on Q: this generated an automated instruction to Netflix to transfer your billing to Sky (at a discounted rate) but unfortunately with automatic allocation to Netflix Basic because you don't currently have the Sky HD and UHD add-ons. You wouldn't be the first user to be caught out by this.