topic Re: Sorry, this item is currently unavailable, please try again later. in Sky Q

Sorry, this item is currently unavailable, please try again later.

Shepheil — Wed, 05 Apr 2023 23:50:34 GMT

When going into help menu and pressing on any of the tutorials (eg. using your remote), I get the message, sorry, this item is currently unavailable, please try again later.

This has been happening for some time now, so it's frustrating not having access......

Re: Sorry, this item is currently unavailable, please try again later.

best+of+the+best — Thu, 06 Apr 2023 02:07:28 GMT

@Shepheil wrote:
When going into help menu and pressing on any of the tutorials (eg. using your remote), I get the message, sorry, this item is currently unavailable, please try again later.
This has been happening for some time now, so it's frustrating not having access......

Hi @Shepheil I'm getting the same message I tried each one in turn starting from the first tile I also got a message saying "please wait for your programme to load"

After ending with a black screen and my tv going off and the Sky Q box not responding when I pressed the on/off button on the Sky Q remote even though the green light was on I am now faced with this.

So I will escalated your post to our Community Messaging team who will invite you to a private chat and help you with this @Shepheil

There is information here about how Community Messaging works-

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Only my second day as a Super User so I used @Addie15 reply for the information

https://helpforum.sky.com/t5/Sky-Q/Refreshed-apps-but-still-getting-a-message-cannot-load-try-later/m-p/4270529#M571816

Re: Sorry, this item is currently unavailable, please try again later.

Greenfingers001 — Thu, 06 Apr 2023 07:51:52 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sorry, this item is currently unavailable, please try again later.

Mr+Flibbles+86 — Sat, 08 Apr 2023 08:00:39 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sorry, this item is currently unavailable, please try again later.

best+of+the+best — Sat, 08 Apr 2023 08:19:23 GMT

@Mr+Flibbles+86 wrote:
We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

@Mr+Flibbles+86 even though I escalated the post for @Shepheil the issue still remains starting from the video Using voice control right down to Sky Q viewing tips the message " Sorry this item is currently unavailable please try again later"

So customers new to Sky Q who want to view the help videos can't as they are unavailable.

Re: Sorry, this item is currently unavailable, please try again later.

Bill146 — Sat, 08 Apr 2023 22:18:27 GMT

I have exactly the same problem and have only had sky q for a month. Very frustrating trying to work out what to do

Re: Sorry, this item is currently unavailable, please try again later.

best+of+the+best — Sun, 09 Apr 2023 07:26:13 GMT

@Bill146 wrote:
I have exactly the same problem and have only had sky q for a month. Very frustrating trying to work out what to do

Hi @Bill146 I have escalated this for you please look out for the invite and chat 🗨 thank you

Here is information about how Community Messaging works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sorry, this item is currently unavailable, please try again later.

Tom-W19 — Sun, 09 Apr 2023 09:20:53 GMT

Thanks for escalating. We've sent invites to Shepheil and Bill146.

Re: Sorry, this item is currently unavailable, please try again later.

SidAW — Mon, 10 Apr 2023 09:25:12 GMT

Since receiving our new Sky Q box last week we have been unable to access any of the help features including the videos.

We have had two phone calls with Sky who have tried various ways to resolve this issue but to no avail.

Is there any further advice you can offer?

Re: Sorry, this item is currently unavailable, please try again later.

best+of+the+best — Mon, 10 Apr 2023 10:15:22 GMT

@SidAW wrote:
Since receiving our new Sky Q box last week we have been unable to access any of the help features including the videos.
We have had two phone calls with Sky who have tried various ways to resolve this issue but to no avail.
Is there any further advice you can offer?

Hi @SidAW sorry to read that you are also having issues as well with the help videos.

@Tom-W19 can this post be re-escalated again as the OP seems to be offline and the issue is still ongoing 10/04/2023 @11:13am

Re: Sorry, this item is currently unavailable, please try again later.

Tom-W19 — Mon, 10 Apr 2023 10:26:01 GMT

Thanks for escalating. We've sent an invite to SidAW.

Re: Sorry, this item is currently unavailable, please try again later.

Greenfingers001 — Mon, 10 Apr 2023 13:30:18 GMT

Update:

Spoke with @Bill146 and this is a known issue currently being investigated by the tech teams, although there is no resolution time for the fix there is other none video help articles available, also all the help video's are available to view on via the youtube channel by searching the video's/articles name in google

Thanks again for the escalation have a great Bank holiday