topic Re: New viewing card in Sky Q

New viewing card

Travipoo — Sun, 09 Apr 2023 15:27:15 GMT

I have a new card today. TV guide is working, as are the channels. However, all other menus including home are displaying; 'To use this service, you need to upgrade your subscription'

Re: New viewing card

MightyQuinn — Sun, 09 Apr 2023 15:56:32 GMT

Hi @Travipoo Have you tried power rebooting your box?

Re: New viewing card

Travipoo — Sun, 09 Apr 2023 19:32:42 GMT

Yes and registering the card via the settings

Re: New viewing card

Laing1 — Sun, 09 Apr 2023 19:34:27 GMT

@Travipoo wrote:

I have a new card today. TV guide is working, as are the channels. However, all other menus including home are displaying; 'To use this service, you need to upgrade your subscription'

@Travipoo try rebooting yoir router then doing the same with your main box

Re: New viewing card

Travipoo — Mon, 10 Apr 2023 08:36:29 GMT

Gave that a go. Still the same.

Re: New viewing card

Travipoo — Mon, 10 Apr 2023 08:46:05 GMT

Got through to tech support.

all sorted. Apparently, I shouldn't have been sent a new viewing card!

Re: New viewing card

oldfella — Mon, 10 Apr 2023 08:49:46 GMT

@Travipoo wrote:

Yes and registering the card via the settings

hi @Travipoo
You said the card is in pin up. Assume it's in pin end first
When you say

Registering the card I assume you did the following.

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

If this didn't work

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.