Help getting my sky back on

Margaret+young — Sun, 09 Apr 2023 11:07:11 GMT

Just wondering if u can help putting my sky bank on as I'm just out off hospital with my wee girl and she's missing her cartoons and I can't pay till next week thanks

Re: Help getting my sky back on

Daniel0210 — Sun, 09 Apr 2023 11:09:39 GMT

@Margaret+young
This is mainly a customer helps customer forum and you aren’t talking to Sky Customer Services on here.

Presumably your services are restricted due to a missed payment/s. If your services are restricted a call to Sky will usually prompt you to pay first. Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.

[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant. Once you’ve done all this, if you have a query regarding your bill/payments you can then contact Sky and discuss it.

topic Help getting my sky back on in Sky Q

Help getting my sky back on

Re: Help getting my sky back on