Can’t connect any mini box

Nic111110 — Sat, 08 Apr 2023 17:38:22 GMT

Can't connect any of my mini boxes! Been trying for over an hour and am now missing the football I wanted to watch

Re: Can’t connect any mini box

oldfella — Sat, 08 Apr 2023 17:41:34 GMT

@Nic111110 wrote:

Can't connect any of my mini boxes! Been trying for over an hour and am now missing the football I wanted to watch

Hi @Nic111110

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini. Start with the mini nearest to the main Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. You can also connect by WPS to a previously connected mini if it is the nearest Q device.

topic Can’t connect any mini box in Sky Q

Can’t connect any mini box

Re: Can’t connect any mini box