topic Dire service in Sky Q

Dire service

Logical — Sat, 08 Apr 2023 16:28:49 GMT

I have been trying to resolve issues with Sky TV the service in Ireland is second class. The Sky App identified issues that the helpdesk did not but hey ho it cannot be resolved using the Sky App because it is for the uk only. Asked for a Manager to contact me because we are unable to resolve the ongoing issues, ZERO response. Very frustrating!!!

Re: Dire service

Daniel0210 — Sat, 08 Apr 2023 16:48:13 GMT

@Logical

If you have a Sky Q problem that you want help with you'll have to provide more background/information.

Re: Dire service

Logical — Mon, 10 Apr 2023 09:03:48 GMT

We are unable to download recorded programmes. The Sky App identified an issue with the wifi but we have resolved this.

Our pleasure is going to watch Leinster play rugby and coming home and watching the game again on the television.

We have tried the help line without success, have requested a call back from a Managr to try to resolve the issue, no response.

If anyone has any ideas they woul be greatly appreciated.

Re: Dire service

Mark39 — Mon, 10 Apr 2023 09:28:36 GMT

@Logical wrote:

We are unable to download recorded programmes.

What happens when you try? Error message?

Re: Dire service

Logical — Mon, 10 Apr 2023 09:57:31 GMT

No it goes to queued and then nothing......

Re: Dire service

Invisiblename — Mon, 10 Apr 2023 11:57:58 GMT

@Logical wrote:
No it goes to queued and then nothing......

Go to your recordings manage function & make sure there are no recording waiting to download. Even better, go to the deleted option and delete everything in there (it's a bit painful because you have to delete each one separately)

Re: Dire service

Laing1 — Mon, 10 Apr 2023 14:09:17 GMT

@Logical wrote:

No it goes to queued and then nothing......

@Logical as @Invisiblename says go to your recordings and check for any that say failed or queued delete these then go into recordings > manage > deleted and delete them all from there as well then try downloading again

Re: Dire service

Logical — Mon, 10 Apr 2023 14:34:06 GMT

Thank you we have followed your instructions and have resolved the issue, fully appreciate your help.

Thank you