topic Re: New paramount+ subscription .App not allowing to register in Sky Q

New paramount+ subscription .App not allowing to register

JME2 — Thu, 06 Apr 2023 09:28:06 GMT

I have upgraded to sky cinema with paramount + but keep getting an error message when I click “get paramount+”. Says “ on to it” but message persisting. Transient flashed up QR code but not long enough to link. Any ideas on how to sort?

Re: New paramount+ subscription .App not allowing to register

Addie15 — Fri, 07 Apr 2023 07:40:26 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New paramount+ subscription .App not allowing to register

JME2 — Sat, 08 Apr 2023 07:00:54 GMT

I spent two hours on the chat line yesterday and eventually it worked out that I have two IDs linked to my account.
I then spent 3 h on multiple phone calls which kept dropping, some cutting me off immediately and saying I would get a call back (which didn't happen) and done linking me to an" empty " line where the call went to a noisy environment but no one answered. You need to audit your service providers. No one helped me sort this. I sent email yesterday to viewers complaints . That response told me to access a link provided. That took me to a "page not found". Should I give up and cancel and move to another provider ?