topic Re: Sky q box pin in Sky Q

Sky q box pin

Jess131016 — Fri, 07 Apr 2023 20:33:41 GMT

Hi there just went back to sky after a break. Trying to watch a download n it's asking for my pin I've tried everything I can think of nothing is working tried to reset it and it's asking for my bank account number. Which I don't use anymore as it was years ago. Tried 4 digits on my viewing card etc not working still. Any ideas I'm going daft here, it's not accepting nothing even my account number on bank cards

Re: Sky q box pin

oldfella — Fri, 07 Apr 2023 20:36:13 GMT

@Jess131016 wrote:

Hi there just went back to sky after a break. Trying to watch a download n it's asking for my pin I've tried everything I can think of nothing is working tried to reset it and it's asking for my bank account number. Which I don't use anymore as it was years ago. Tried 4 digits on my viewing card etc not working still. Any ideas I'm going daft here, it's not accepting nothing even my account number on bank cards

Hi @Jess131016

Normally it's the last 4 digits of your viewing card..

Re: Sky q box pin

Jess131016 — Fri, 07 Apr 2023 20:37:57 GMT

I've tried this it's not working

Re: Sky q box pin

oldfella — Fri, 07 Apr 2023 20:41:18 GMT

@Jess131016 wrote:

I've tried this it's not working

See the following link @Jess131016

https://www.sky.com/help/articles/your-pin-sky-q

Re: Sky q box pin

Jess131016 — Fri, 07 Apr 2023 22:47:20 GMT

Tried still no working as it asked for information I don't have

Re: Sky q box pin

Mr+Flibbles+86 — Sat, 08 Apr 2023 07:38:13 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky q box pin

Addie15 — Tue, 11 Apr 2023 07:47:07 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.