Sky q .

Kazzyb — Fri, 07 Apr 2023 19:05:03 GMT

My bill is paid and up to date . My box says you don't subscribe , to upgrade information view in full screen . I can't do anything as it's frozen . Have done the usual check connections , unplug and restart , re set and nothing

Re: Sky q .

oldfella — Fri, 07 Apr 2023 19:16:40 GMT

@Kazzyb wrote:

My bill is paid and up to date . My box says you don't subscribe , to upgrade information view in full screen . I can't do anything as it's frozen . Have done the usual check connections , unplug and restart , re set and nothing

Hi @Kazzyb

Is your Q box on with green led?

If not try pressing the standby button on the front of the Q box (the Amber led)

If this brings the Q box on

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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