https://helpforum.sky.com/t5/Sky-Q/No-internet/m-p/4274384#M572621 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3750511">@Stonehouse+M</a>&nbsp;wrote:<BR /> <P>New box fitted Tuesday now saying no internet connection. Internet is working fine!!!</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3750511">@Stonehouse+M</a>&nbsp;</P> <P>Have you carried out a Network reset on the Q box?</P> <P>Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Thu, 06 Apr 2023 20:26:18 GMT oldfella 2023-04-06T20:26:18Z https://helpforum.sky.com/t5/Sky-Q/No-internet/m-p/4274374#M572619 <P>New box fitted Tuesday now saying no internet connection. Internet is working fine!!!</P> Thu, 06 Apr 2023 20:07:41 GMT https://helpforum.sky.com/t5/Sky-Q/No-internet/m-p/4274374#M572619 Stonehouse+M 2023-04-06T20:07:41Z https://helpforum.sky.com/t5/Sky-Q/No-internet/m-p/4274384#M572621 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3750511">@Stonehouse+M</a>&nbsp;wrote:<BR /> <P>New box fitted Tuesday now saying no internet connection. Internet is working fine!!!</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3750511">@Stonehouse+M</a>&nbsp;</P> <P>Have you carried out a Network reset on the Q box?</P> <P>Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Thu, 06 Apr 2023 20:26:18 GMT https://helpforum.sky.com/t5/Sky-Q/No-internet/m-p/4274384#M572621 oldfella 2023-04-06T20:26:18Z