topic Re: Not able to downlaod in Sky Q

Not able to downlaod

Djohn92 — Thu, 06 Apr 2023 16:32:26 GMT

Hello.

I'm having issues downloading programmes on my sky box. It tells me I need to upgrade my package. But I already have the HD package. An my settings are all correct.

Any help would be greatly appreciated.

Thank you.

Re: Not able to downlaod

nigea99 — Thu, 06 Apr 2023 16:55:26 GMT

hi @Djohn92

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Not able to downlaod

Djohn92 — Thu, 06 Apr 2023 17:30:00 GMT

Thank you 😊

Re: Not able to downlaod

Addie15 — Fri, 07 Apr 2023 07:36:51 GMT

Hi there! Thank you for escalating this. We have sent an invite to Djohn92.

Re: Not able to downlaod

Addie15 — Fri, 07 Apr 2023 09:27:21 GMT

Update-We are closing this chat session now as this matter has been resolved. If there is anything else in the future we can help you with today, please do not hesitate to reach out. Thanks.