topic Re: How to replace Sky Q Box that keeps failing in Sky Q

How to replace Sky Q Box that keeps failing

Pablova222 — Wed, 05 Apr 2023 17:32:06 GMT

How do I get a replacement Sky Q Box? My box has not worked correctly for 3 months. I always get error MR104 even though I have rebooted my main box, q box, and tried everything on the Sky forums several times. It'll work for a few minutes then lose network again and give error MR104. Have done all the updates on the boxes and tvs. Nothing ever works.

Re: How to replace Sky Q Box that keeps failing

oldfella — Wed, 05 Apr 2023 17:35:41 GMT

@Pablova222 wrote:

How do I get a replacement Sky Q Box? My box has not worked correctly for 3 months. I always get error MR104 even though I have rebooted my main box, q box, and tried everything on the Sky forums several times. It'll work for a few minutes then lose network again and give error MR104. Have done all the updates on the boxes and tvs. Nothing ever works.

Hi @Pablova222

MR 104 is a mini connectivity issue.

Looks like you may need a Sky Q booster located midway between your Q box and the Mini.

Sky will supply these FOC to aid Q connectivity issues.

Re: How to replace Sky Q Box that keeps failing

Pablova222 — Wed, 05 Apr 2023 17:39:23 GMT

Hi Oldfella. Thanks for trying to help.

Regards " Sky Q booster" though. They already gave me and I have one. I still have this problem though.